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Hyperautomation in Action

Hyperautomation is a new paradigm in business process automation that combines multiple technologies, including artificial intelligence (AI), machine learning (ML), robotics, and other forms of digital automation. It's a more comprehensive approach to automation than traditional robotic process automation (RPA) or business process management (BPM), as it enables organizations to automate complex processes across various departments and industries.

Unlocking Operational Efficiency: A Healthcare Case Study​

In the healthcare industry, automating repetitive administrative tasks can help clinics and hospitals improve patient care while reducing operational costs. A major health insurance provider in the United States implemented a hyperautomation platform that leveraged AI-powered chatbots to handle customer inquiries and route complex issues to human customer support agents. The system also integrated with various internal systems for claims processing, provider onboarding, and billing.

The outcome of this implementation was significant:

  • Improved Response Time: Customers received timely responses to their queries, resulting in higher satisfaction ratings.
  • Cost Reduction: Automating tasks reduced the workload on human customer support agents, allowing the insurance company to reallocate resources more efficiently.
  • Enhanced Patient Care: By freeing up staff to focus on patient care, the organization could provide better services.

Hyperautomation's integration of various automation technologies can significantly impact operational efficiency in healthcare. It enables the automating of complex processes that previously required human intervention, thereby enhancing service quality and reducing costs.

The use cases for hyperautomation extend beyond the healthcare industry into finance, retail, and other sectors where process improvement is crucial for business success.